1. Recovery of a stolen bike
1.1. Please note that Bike Trac is a product designed to alert you by SMS text message and/or email if your bike is moving, when the system is ‘armed’. Recovery of a stolen motorcycle (or other asset with Bike Trac fitted) is not currently part of the service provided. No liability will be accepted by Road Angel Group to recover a stolen or lost motorcycle or asset, nor will Road Angel Group be liable to reimburse the owner should their bike not be recovered, or if it is damaged.
1.2. Road Angel Group also takes no responsibility if your Bike Trac unit has been installed incorrectly, resulting in malfunctioning of the system and/or theft of a bike.
1.3. Subscribers must not attempt to recover a stolen motorbike (or any other asset fitted with Bike Trac). Subscribers must contact their local Police authority who will decide whether to utilise the Bike Trac system as part of their recovery and/or criminal investigation efforts.
1.4. If a bike is stolen and not recovered, Road Angel Group will not refund any pre-paid subscriptions. Direct Debits can be cancelled in accordance with section 8 of these terms and conditions. Subscriptions may be transferred to brand-new Bike Trac units, however not second hand units.
2. Terms and conditions of the Bike Trac services
2.1. These terms are considered by Road Angel Group to set out the whole agreement between it and the Subscriber in respect of goods and services concerning Bike Trac. Please read these terms before fitting and installing Bike Trac. By fitting and / or installing Bike Trac you agree to these terms and that they will bind you.
2.2. The Bike Trac service will become available to the subscriber no longer than 24 hours following successful installation of the hardware, successful registration of the product and the successful purchasing of relevant subscriptions with Road Angel Group – providing the procedures as set out in this manual are adhered to. Subject to these terms, Road Angel Group will use all reasonable measures to maintain the Bike Trac services to the subscriber for the subscription period.
2.3. The subscriber agrees to comply with all subscriber procedures provided to the subscriber in this document and through other communication by Road Angel Group.
2.4. Upon becoming aware or suspecting a bike has been stolen, the subscriber must immediately take the following actions:
a. Notify the police and advise them that the bike is fitted with a tracking device.
b. Log onto their Road Angel Customer Portal at www.roadangelgroup.com and change the status of their Bike Trac unit to stolen.
c. Please note you do not need to inform Road Angel Group that your bike has been stolen, as recovery of a stolen bike is not part of the Bike Trac service.
2.5. Regardless of the manner in which the subscriber becomes aware of the stolen bike, it remains the responsibility of the subscriber to inform the police and recover the bike. Due to the many factors outside of its controls, Road Angel Group does not guarantee that the Bike Trac system will lead to the location of the Subscriber’s stolen bike.
2.6. If the Subscriber uses the Bike Trac system for any other purpose other than the location of the Subscriber’s stolen vehicle and/or other than in accordance with these terms, Road Angel Group may be entitled to claim damages (where applicable) in accordance with the general rules of English law and will be entitled to terminate these terms.
2.7. The Bike Trac service is only provided for use within the United Kingdom. The service may operate abroad, however Road Angel Group makes no guarantees to its accuracy.
2.8. It is up to the customer to ensure their contact details are kept up to date on the Bike Trac system. Road Angel Group will take no responsibility and accept no liability should the Bike Trac system fail due to inaccurate Subscriber contact information on the Bike Trac system.
2.9. Bike Trac must be fitted by a professional automotive electrician with a Thatcham or manufacturers accreditation. Road Angel Group will not give any advice to Subscribers on how to fit the unit to their bike.
3. Subscriptions
3.1. All subscription charges and other payments under these terms must be paid in advance as set out on any order forms, online or in printing. There is a minimum of a 12 month subscription period, and must be paid for annually up-front. Subscriptions may be purchased up-front for one, two or three year periods. All subscriptions may be terminated at any time in accordance with clause 8 below.
3.2. Road Angel Group will endeavour to remind Subscribers when their subscriptions are about to expire, however no guarantees can be made that this will be the case. It is the responsibility of the Subscriber to ensure their subscription is up-to-date and valid.
3.3. The Subscriber accepts that their subscription to the Bike Trac service in no way mitigates their responsibility to ensure their bike is safe at all times, to obtain adequate insurance for the bike or to comply with the Subscriber procedures set out in this document.
3.4. It is always possible that, despite our best efforts, some of the goods and services we sell and supply may be incorrectly priced. If the correct price of our goods or services is higher than the stated price, we will normally, at our discretion, contact you before accepting your request, or reject your request and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide any goods or services at the incorrect (lower) price.
3.5. If you do not agree to the variation of the subscription fees notified to you in accordance with 3.4 of these terms & conditions you may be able to return and/or cancel the service it relates to. Please see section 8 of these terms and conditions, ‘Term and Termination’.
3.6. It is up to the Subscriber to ensure they have a valid subscription. If the Subscriber does not have a valid subscription then they will not receive any alerts such as stolen alerts or low battery level warnings. All historical journey data will also be lost if the subscription expires. Road Angel Group will not be held liable for any loss of data resulting from an expired or invalid subscription.
4. Equipment warranty
4.1. If the equipment becomes inoperative or develops faults due to defective components, workmanship or design within the warranty period, Road Angel Group or one of its agents upon the return of the faulty equipment to the original seller will (at its option) repair or replace the equipment free of charge. Road Angel Group shall have no such obligation if the equipment or installation has been tampered with, modified or repaired by persons other than approved Road Angel Group representatives, or has otherwise been subject to misuse, accident or fair wear and tear. As a consumer the Subscriber has certain rights under law regarding the return of defective goods and these terms shall not affect the Subscriber’s rights under law. These terms apply to any repaired or replaced goods supplied to the Subscriber.
4.2. Bike Trac must be fitted by a professional automotive electrician with a Thatcham or manufacturers accreditation.
5. Limitation of liability
5.1. Road Angel Group shall not be liable under these terms for any loss or damage that was not caused by any breach on the part of Road Angel Group or its employees.
5.2. Road Angel Group shall not be liable for losses that result from its failure to comply with these terms including, but not limited to, losses that fall into the following categories: loss of income or revenue; loss of business; loss of anticipated savings; loss of data; or any waste of time. However, this 5.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.
5.3. Nothing in these terms shall affect the Subscriber’s rights under law as a consumer or act to exclude or limit any liability which at law cannot be excluded or limited.
5.4. The total aggregate liability of Road Angel Group in connection with these terms whether for negligence or breach of contract or otherwise shall in no event exceed one hundred percent of the consideration received by Road Angel Group from the Subscriber.
5.5. It is up to the Subscriber to keep his/her username and password safe at all times.
5.6. Should any one or more of the provisions contained in these terms be declared invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions contained in these terms shall not in any way be affected or implied.
6. Assignment
6.1. These terms specifically relate to the Subscriber and the vehicle the Bike Trac unit is fitted to. Unless Road Angel Group agrees otherwise, these terms may not be transferred to any third party, unless that third party has agreed separately to these terms and conditions occurring from the transfer of ownership of the Bike Trac product.
7. Suspension of Bike Trac services
7.1. Road Angel Group may, at its sole discretion and without liability, at any time suspend the Bike Trac services (in whole or in part) if a technical failure affects the provision of the same, or if any modification or maintenance is being carried out to the Network, or if changes to the Bike Trac services are required for any reason, or if the Network operator ceases to trade.
7.2. Neither Road Angel Group nor the Subscriber shall be liable for any delay in performing or any failure to perform any of its obligations under these terms caused by events beyond their control, including but not limited to, act of God, insurrection or civil disorder, civil disobedience, war or military operations, national or local emergency, acts or omissions of government, highway, regulatory or other competent authority, unofficial or otherwise unlawful industrial action of any kind, fire, or severe weather. The functioning of the UF and/or GPS/GSM networks are matters beyond Road Angel Group’s reasonable control.
8. Term and Termination
8.1. Either Road Angel Group or the Subscriber shall be entitled to terminate the Bike Trac services in the event that the Subscriber or Road Angel Group is in serious or persistent breach of these terms and (where capable of remedy) such breach has not been remedied within 30 days of a notice requiring remedy.
8.2. Road Angel Group may change or add to these terms by notifying the Subscriber in writing. Road Angel Group will give the subscriber at least one month’s notice of any changes. The Subscriber may within one month after the service of such notice give one months notice in writing terminating these terms if the Subscriber reasonably considers that they have been disadvantaged by the change.
8.3. Road Angel Group shall be entitled to terminate the Bike Trac services and the subscription period upon the termination of the Subscribers ownership of the vehicle. Any subscription fees paid up-front are non-refundable.
8.4. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination. If the Subscriber wishes to terminate these terms the Subscriber must notify Road Angel Group in writing in accordance with clause 9.
8.5. If the subscriber should sell or otherwise cease to be the owner of the Bike Trac unit, they must notify Road Angel Group immediately that there has been a change of ownership.
9. General
9.1. Any notice required or permitted to be given by either party to the other under these terms shall be in writing addressed to the other party at the contact address specified when the Subscriber first registered their Bike Trac product with Road Angel Group, or alternate address communicated by either party to the other in writing after registration. If a communication is sent by e-mail it shall be deemed to have arrived 12 hours after transmission, if sent by post 3 working days after posting and if sent by facsimile 12 hours after transmission. If such notice is delivered personally or by courier to the address it shall be deemed to have been received with immediate effect upon delivery.
9.2. These terms are governed by the relevant United Kingdom laws and are subject to the jurisdiction of the relevant courts of the United Kingdom.
10. Data Protection
10.1. The Subscriber is giving their information to Road Angel Group, a privately owned UK company.
10.2. If the Subscriber contacts Road Angel Group electronically, Road Angel Group may collect the Subscribers electronic identifier such as Internet Protocol (IP) address or telephone number supplied by the Subscribers service provider.
10.3. Road Angel Group will use the Subscribers information to manage their Road Angel Group product and account, and will not disclose the Subscribers information to any external parties, without their prior consent. Road Angel Group may monitor telephone calls in order to improve service levels and to prevent and detect fraud.
10.4. Road Angel Group would like to keep Subscribers informed by letter, phone and electronic means (including email and mobile messaging) about products, services and additional benefits that Road Angel Group believes may be of interest to the Subscriber. If the Subscriber does not want this, then they must tell Road Angel Group the next time the Subscriber contacts the company.
10.5. If the subscriber wants a copy of the information Road Angel Group holds about them, they must contact Road Angel Group in writing at: Data Protection Officer, Road Angel Group, Clark House, Silverstone Technology Park, Silverstone Circuit, Northants, NN12 8GX.
11. Operating Limits
11.1. Voltage: The unit is designed to work on either nominal 12v or 24v negative ground systems. To achieve this while allowing for the voltages expected on a real world vehicle it will work from +9 up to +29 volts. Current requirements are negligible in a vehicle context but good practice should still be followed in providing a solid ground and a well routed low impedance supply.
11.2. Temperature Range: The unit is capable of working and being stored over a wide temperature range suitable for vehicle applications. Best results and longest service life will be obtained if the unit is protected to some extent from extremes. The unit will be functional from –15C to +60C and may be stored between –25 and +45C. The battery manufacture’s recommendations should be followed for long term storage.
