Should a bike fitted with Bike Trac be stolen, the owner will be notified by an SMS text message and/or email. A Secure Operating Centre will also be alerted, and will contact the owner by phone to confirm a theft has taken place. If it has, the call centre will work with the authorities to track and recover the stolen bike.

The Secure Operating Centre is a team working around the clock in readiness to respond to any alerts to stolen bikes. As well as an alert being sent to you and your chosen contacts if a theft occurs, the Secure Operating Centre will also receive an alert and contact you to confirm that your bike has been stolen.

After you have acquired a Crime Reference Number, or Incident Report Number from the Police, the call centre will then contact the Police to initiate a search and recovery.